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Frequently Asked Questions

Do I need an account to buy a ticket?

How do I receive my ticket?

I did not receive my ticket by email. What should I do?

Do I need to print the ticket?

What happens if someone else has a copy of my ticket?

Why do I have only 9 minutes to complete the purchase?

How can I pay?

What is the administrative fee?

Can I return a purchased ticket if I change my mind?

What happens if the event is cancelled or moved?

Who can I request an invoice for the tickets from?

How do I contact PassNroll?